– Refund and return is only possible if the lenses sent to you is damaged before opening. – if color chosen is entirely different from the actual color purchased – We do not accept returned items that are sent back by you directly without checking with us first. – You are responsible for return shipping charges – refund/return is void if lens seal is broken

 

1. Please check the items whether they are damaged or with the wrong color before you open them.

2. Replace, return or refund is not available if the color is not what you expect/want when the product is correct or the parameters you have ordered are not suitable for your eyes.

 

1. Please send an email to support@keshacosmetics.com first and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and reason. Please don’t return the lenses without informing us.

2. Place the item(s) in the original packing. Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.